kuenmao
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Member Since: 9/25/2003

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Sunday, August 05, 2007

In a recent e-mail enquiry to Rogers (Canadian phone company, only one which works with GSM network) on whether a Nokia quad-band phone would work with their network, I got an interesting response. Here is my letter to them, and their reply...

"I am currently not in Canada. I plan on buying a phone
overseas, one that is compatible with GSM 1900Mhz, probably a Nokia one
such as [Some Nokia quad-band phone]. Your FAQ did not say clearly if phones
bought overseas would work with your network, but how about the ones
listed above? Would I be able to use Rogers GSM phone plan? Many phones
overseas use SIM cards, does Rogers use the same system, and/or are they
compatible?"

Their reply:

"In your recent email, you have informed us that you wish to inquire
about purchasing a [Some Nokia quad-band phone] and using it on Rogers Wireless
network.

Rogers uses the frequencies of 850/1900MHz.  The phone must be unlocked
from the previous provider.  Rogers can not guarantee the functionality
of a non-Rogers phone due to the difference in the network
configurations.  To check and see if a non-Rogers phone is compatible
please insert an active Rogers SIM card and see if the wireless phone
will accept it.  We suggest doing this before purchasing a SIM card
because once a SIM is purchased it is nonrefundable.  If the SIM card is
accepted in the non-Rogers hardware, Rogers can not guarantee full
functionality.  You may purchase a new SIM card at your local Rogers
Authorized Dealer."

What I don't get is...

1. I'm not in Canada. How do I get an active Rogers SIM card if I'm not in Canada?
2. How am I supposed to get an active Rogers SIM card before buying it, even if I am in Canada?
3. How am I supposed to have a phone which I can test with in Canada, since I plan to buy the phone "overseas" before I set for Canada?
4. How am I supposed to try a SIM card on a phone without first buying the phone?
5. I give a specific, high profile phone model from the largest phone provider on Earth (Nokia), and a large scale phone company with 6000+ employees can't simply tell me if it works?
6. How did the information given above help me in my decision of buying the phone?

Many wonders in the world of customer service indeed.


Thursday, May 24, 2007

Tomorrow, I will write a small note and stick it on top of my passport.


I WILL NEVER FORGET TO BRING A LAN CABLE AGAIN.
I WILL NEVER FORGET TO BRING A LAN CABLE AGAIN.
I WILL NEVER FORGET TO BRING A LAN CABLE AGAIN.
I WILL NEVER FORGET TO BRING A LAN CABLE AGAIN.
I WILL NEVER FORGET TO BRING A LAN CABLE AGAIN.



There are, indeed, certain times I wish I could bang my head against the wall without fear of disturbing others.


Sunday, May 06, 2007

Looks like I'm worrying too much.

Whatever the case, it's hard to ask one to forgive - however, I'll still ask for forget, only because you protect yourself by doing so.


Monday, April 09, 2007

<Enter emo entry here.>


Friday, March 09, 2007

Ever since mailboxes of massive volumes came out, have you tried cleaning out your mail ever since?
When was the last time you saw an empty inbox with all your messages neatly tucked away in folders?

I once heard about a report/research on efficient usage of desktop space. The conclusion of the report was that 80% of desk space was not be used, but to be used as pseudo storage - only 20% of it is truly your workspace. It's a 3 tier system of storage - Local storage such as storage, bookshelves, random access storage - desktop space that you're not working on right now, but just having stuff placed at, and workspace - the very documents or whatever you are working on.

All that space, and only 20% of it really serves your work. Most of it is just to make things "seemingly more convenient".

Do I believe it? Not really, but I still find it amusing.



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